KI Helpdesk

Die häufigsten Fragen rund um KI

KI bietet großes Potenzial — für Unternehmen genauso wie für öffentliche Einrichtungen. Doch viele KMU und PSOs stehen vor denselben Fragen: Was kann KI in meinem Betrieb oder meiner Verwaltung konkret leisten? Wie gehe ich die Einführung an? Und was bedeutet der EU AI Act für mich?

Der AI Helpdesk des EDIH-AICS beantwortet die häufigsten Fragen rund um diese Themen — neutral, verständlich und ohne Vorkenntnisse.

Allgemeines

What is EDIH-AICS, and who is behind it?

The EDIH-AICS (European Digital Innovation Hub Artificial Intelligence & Cybersecurity) is an EU-cofunded hub that supports SMEs, public institutions, and research organizations in the secure and responsible use of artificial intelligence and cybersecurity solutions.

The hub brings together expertise from universities, research institutes, the private sector, and public administration, and offers impartial access to technology, knowledge, and funding.

Last update on 24.06.2026 by Samira Dahl.

What specific services does EDIH-AICS offer?

Many basic services—including initial consultations, orientation sessions, and select workshops—are free or heavily subsidized for SMEs and public institutions, as the hub is co-financed by EU and national funds.

For more extensive projects, customized pilot implementations, or longer-term support programs, participants may be required to cover a partial amount of the costs. The exact terms will be discussed transparently during the initial consultation.

Last update on 24.06.2026 by Samira Dahl.

How can my organization benefit from EDIH-AICS?

Getting started is easy:

  • Contact us via the web form or by email
  • Free initial consultation to assess your needs (approx. 60 minutes)
  • Recommendations for suitable services and funding opportunities
  • Support for pilot projects, training, or networking
  • We work with organizations of all sizes—from 5-person businesses to federal agencies.

Last update on 24.06.2026 by Samira Dahl.

Cybersecurity

What should we do if our organization falls victim to a cyberattack?

Follow a clear step-by-step plan:

  • Immediate action: Disconnect affected systems from the network (do not shut them down)
  • Notify the IT emergency contact or external service provider
  • Contact the BSI reporting center (mandatory for KRITIS and NIS2-regulated entities)
  • Notify the data protection authority if personal data is affected (72-hour deadline under the GDPR)
  • File a criminal complaint with the cybercrime division of the relevant State Criminal Police Office (LKA)

Keep printed copies of emergency contacts stored separately from IT systems—in an emergency, these may not be accessible.

Last update on 29.06.2026 by Samira Dahl.

What are the minimum IT security requirements for a government agency?

Public institutions are subject to different framework requirements depending on their level and size:

  • BSI IT-Grundschutz: mandatory for federal agencies; recommended for state and local governments
  • NIS2 Directive (transposed into national law as of October 2024): applies to public administrations above certain thresholds
  • Minimum technical measures: MFA, patch management, encrypted communication, regular backups
  • Organizational measures: emergency plan, security officer, awareness training

The EDIH-AICS offers free security assessments for public institutions. Please feel free to contact us.

.

Last update on 29.06.2026 by Samira Dahl.

What are the most pressing cyber risks for small and medium-sized enterprises?

According to the BSI situation report, these are the most common attack vectors for SMEs:

  • Ransomware: Data encryption accompanied by a ransom demand — often delivered via email attachments
  • Phishing: Deceptively authentic emails designed to trick users into revealing login credentials or making payments
  • Unpatched software: known vulnerabilities that were not patched in a timely manner
  • Weak or reused passwords without multi-factor authentication

Over 80% of all attacks exploit human error as a point of entry. Employee training is often more effective than individual technical measures.

Last update on 29.06.2026 by Samira Dahl.

Übergreifende Themen

What funding is available for AI and cybersecurity projects?

There are various EU and national funding programs:

  • DIGITAL Europe Program (DIGITAL): Digitalization, AI, cybersecurity — accessible through EDIHs, among other channels
  • Horizon Europe: Research and innovation projects, including for SMEs through the EIC and KDT JU
  • Federal funding programs: Central Innovation Program for SMEs (ZIM), AI transfer projects of the BMBF
  • State programs: Different digitization funding options depending on the federal state

The EDIH-AICS provides free advice on suitable funding programs: You can find further initial information in our Investment Guidelines or from our AI funding superhero, Edda.

Last update on 29.06.2026 by Samira Dahl.

Can we use AI tools in a way that complies with the GDPR?

Yes, subject to the following conditions:

  • Enter into a Data Processing Agreement (DPA) with the AI provider in accordance with Article 28 of the GDPR
  • Ensure that data processing takes place within the EU/EEA or in an appropriate third country
  • Document the use of AI in the record of processing activities
  • Inform data subjects in the privacy policy

Conduct a data protection impact assessment (DPIA) if necessary.

Last update on 29.06.2026 by Samira Dahl.

How is AI changing the cyber threat landscape?

AI acts as an amplifier on both sides:

  • Attackers use AI to create more credible phishing emails (no more spelling mistakes), convincing deepfakes, and automated vulnerability scanning
  • Defenders benefit from AI-powered anomaly detection, faster threat analysis, and automated responses

Train employees to check senders and communication patterns—not just content. Classic telltale signs like spelling errors are absent in AI-generated attacks.

Last update on 29.06.2026 by Samira Dahl.

 

You still have a question?

Feel free to contact us!

Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua.

Die von Ihnen mitgeteilten persönlichen Daten werden ausschließlich zur Beantwortung Ihrer Anfrage gespeichert.
Weitere Informationen befinden sich in unserer Datenschutzerklärung.